Whenbd Terms & Conditions — Clear & simple language for Bangladesh gamers

In this document whenbd refers to the whenbd.biz website, its mobile application, and all associated services. "Member" or "User" refers to anyone who has registered on whenbd or is using its services.

These terms apply to all individuals using whenbd from Bangladesh. They take effect as soon as you access whenbd on any device — smartphone, tablet, or computer.

You must be at least 18 years old to open an account with whenbd. All information provided during registration — name, phone number, email, and date of birth — must be accurate and belong to you.

An individual may only A You may open an account. However, creating multiple accounts using the same device, IP address, or payment method is strictly prohibited.

• After registration, your phone number must be verified via OTP.
• For large withdrawals, identity verification via National ID or passport may be required.
• Keeping your account password confidential is your responsibility.
• Accounts may not be transferred or sold to another person.

Whenbd supports Bangladesh's major mobile banking services — bKash, Nagad, and Rocket. Deposits are typically credited to your account within minutes.

Depositing using another person's mobile banking or bank account is strictly prohibited. This is part of our anti-money laundering policy; violations may result in account termination and forfeiture of deposited funds.

Any amount legitimately earned may be withdrawn. Standard withdrawals may take between 1 and 24 hours to process. VIP and high roller members receive faster service.

• The minimum withdrawal amount is ৳500.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Winnings from bonuses must meet the required wagering before withdrawal.
• Identity verification is mandatory for large withdrawals (৳50,000+).

Whenbd offers a variety of bonuses — welcome bonuses, reload bonuses, cashback, and tournament prizes. Each bonus has its own terms, which are clearly stated on the offer page.

Wagering Requirement refers to the number of times a bonus amount must be wagered before a withdrawal can be made. Example: a ৳1,000 bonus with a 10x wagering requirement means ৳10,000 in bets must be placed.

• Bonuses must be claimed within the specified time window.
• The same bonus cannot be claimed more than once.
• Bonuses may only be used from your own account.
• Whenbd reserves the right to modify or cancel any bonus offer at any time.
• Separate terms apply to affiliate and referral bonuses.

All game outcomes on whenbd are determined by Random Number Generator (RNG) technology or live dealers. whenbd has no direct influence over the result of any game.

• Bets cannot be changed or cancelled once placed.
• In the event of an incomplete bet due to a technical error, the stake amount will be refunded.
• Maximum bet and payout limits vary by game — please check before you start playing.
• Higher bet limits apply for high roller members.

If a Sports Betting event is cancelled, the staked amount is generally refunded. For partially completed events, whenbd's decision is final.

Whenbd is committed to maintaining a fair and safe environment. The following activities are strictly prohibited and may result in account termination and forfeiture of funds:

• Bonus abuse — collecting bonuses through multiple accounts.
• Money laundering or suspicious transactions.
• Using automated bots or software to play.
• Hacking game code or exploiting software vulnerabilities.
• Attempting to access another member's account.
• Filing a fraudulent chargeback.

Members may request account closure at any time. Any valid balance remaining in the account will be refunded.

Whenbd may suspend or close an account for any of the following reasons:

• If a breach of terms is proven.
• If identity verification is delayed or false information is provided.
• Suspicious financial activity.
• By court order or for legal reasons.

Before an account is closed, members are generally notified by email or SMS and given the opportunity to provide an explanation.

Whenbd believes gaming is for entertainment — not a source of income. We want every member to play responsibly and stay in control.

The following tools are available to all users on whenbd:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Cooling-Off: Take a break of 24 to 72 hours.
• Loss Limit: Betting is automatically suspended if losses exceed a specified limit.

Need Help? Responsible Gaming Page View.

If a member believes there is an issue with a transaction, game result, or payment, please contact the whenbd support team first.

In the event of a dispute, whenbd's system logs and records will serve as the definitive evidence. Complaints regarding transactions older than 90 days may not be accepted.

Whenbd collects members' personal information solely for service delivery, identity verification, and fraud prevention. It is never shared with third parties.

• All data is secured with SSL 256-bit encryption.
• Payment details are not stored on whenbd servers.
• Members may request to view or correct their personal information.
• After account closure, data is retained for as long as legally required.

For more details Privacy Policy Read.

Whenbd may update these terms at any time. Members will be notified in advance of any major changes via email or app notification.

Continued use of the platform after any changes constitutes acceptance of the updated terms. These terms were last updated in June 2026.