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Frequently Asked Questions

Whenbd FAQ — answers to all your questions Answer here

Registration, deposits, withdrawals, bonuses, or security — search for any question below or browse by category.

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Account & Registration

Signing up at whenbd is quick and easy. All you need is: Full name, Bangladeshi mobile number (01X-XXXXXXXX), date of birth, and a strong password. Email is optional. Registration is completely free and takes just 3–5 minutes. click here to sign up.

No. Under whenbd's policy, each person is allowed only one account open. Creating multiple accounts may result in suspension and forfeiture of any winnings. Other family members may open their own accounts using their own details.

Login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use that OTP to set a new password — the whole process takes just 2 minutes. If your phone number has changed, Support contact us.

KYC verification may be required for large withdrawals. You will need to provide: A copy of your National ID (NID) or passport, along with a selfie. Verification is typically completed within 24 hours of submitting your documents.

If you'd like to take a break, Responsible Gaming activate Self-Exclusion or a Cooling-Off Period from the settings section. To permanently close your account, Support email us. Make sure to withdraw your balance before the account is closed.
Deposits & Payments

whenbd currently accepts the following payment methods:
  • bKash — most popular, instant
  • Nagad — fast & easy
  • Rocket — Dutch-Bangla Mobile Banking
  • Bank Transfer — for larger amounts
To make a deposit, log in to your account, select "Deposit", and choose your preferred method. Your balance is typically updated within seconds.

At whenbd Minimum deposit: ৳200 BDT. Get a 100% welcome bonus on your first deposit. There is no set daily deposit limit, though large amounts may require verification.

This can sometimes happen due to network issues and usually resolves within 15 minutes. If your deposit still hasn't appeared after 30 minutes, Support Share your transaction number and time, and we'll resolve it promptly.

whenbd does not charge any deposit fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transaction fees. For example, bKash typically charges 1.85% — this is outside whenbd's control.
Withdrawals & Cash-Outs

bKash and Nagad withdrawals typically take 5 to 30 minutes to complete. Bank Transfers may take 1–3 business days. If KYC verification is required for large withdrawals, additional time may be needed. Requests made during office hours are generally processed faster.

Minimum withdrawal: ৳300. The maximum withdrawal per day is ৳1,00,000. For larger amounts, please contact support. VIP members have higher daily limits.

Common reasons include:
  • Wagering requirement not met
  • KYC Verification Incomplete
  • Mismatch between registration details and payment information
  • Daily limit exceeded
  • Suspicious Account Activity
For more details, Support contact us.

No, bonus funds cannot be withdrawn directly. To withdraw, you must first fulfil the specified Wagering requirement must be met. For example, a 10x wagering requirement means you must place a total of ৳10,000 in bets before withdrawing a ৳1,000 bonus. Each bonus has its own terms — Promotions page here.
Bonuses & Promotions

After registration 100% Welcome Bonus on Your First Deposit will be added automatically. For example, deposit ৳1,000 and get ৳1,000 in bonus — play with ৳2,000 in total. Maximum bonus is ৳10,000. No promo code needed to claim.

Log in to whenbd every day to earn daily loyalty points. Weekly cashback is automatically credited every Monday. To see more bonuses, Promotions page Visit. VIP members receive higher cashback.

When someone registers at whenbd using your referral code and makes their first deposit, you will receive ৳500 Referral Bonus will be rewarded too. There's no limit on how many referrals you can make.

Every bonus has a set validity period (typically 7–30 days). If the wagering requirement is not met within this period, the bonus is automatically cancelled. However, any winnings earned using the bonus will remain in your main balance. You can check your bonus expiry in your account.
Games & Betting

whenbd features:
  • Sports Betting — cricket, football, tennis, badminton
  • Live Casino — Baccarat, Roulette, Blackjack
  • Slots — 100+ popular slots
  • Fishing Games — an exciting fish hunting game
  • Lottery & Card Games
See all games Games page here.

Live betting, or in-play betting, means placing bets while a match is in progress. On whenbd, odds update ball-by-ball for cricket and moment-by-moment for football. Simply log in to your account and head to the "Live" section to see all ongoing matches. To register, Click here.

The official whenbd app is available on both Android and iOS. the download page and download the app for your device. Once logged in, you can access your account instantly via biometric authentication and receive bonus offers through push notifications.

If the issue is confirmed to be on whenbd's end, your stake will be refunded. In the case of a connection problem, the bet will be settled based on the game's state at the time. Please take a screenshot of the issue and Support let us know — it will be resolved within 24 hours.
Security & Privacy

Yes. whenbd uses banking-grade SSL 256-Bit Encryption Your personal information, payment data, and login credentials are fully encrypted. We never share your data with third parties. For more details, Privacy Policy here.

Take the following steps immediately:
  • Change your password immediately
  • Go to Account Settings and select "Log out of all devices"
  • Support Report it urgently
  • Check whether your registered email or phone number is secure
whenbd's support team will investigate the account and temporarily lock it if necessary.

Log in to your account → go to "Security" → enable "Two-Factor Authentication". From then on, an OTP will be sent to your phone number at every login. Keeping this active significantly improves your account security.

This is a fraudulent attempt. No whenbd staff member will ever ask for your OTP, password, or PIN via phone or message. Ignore any such requests and Support report it immediately. Never share your information with anyone.
Learn more about whenbd

Why Bangladeshis choose whenbd?

The number of online gaming platforms in Bangladesh grows every day. But when it comes to reliability, fast payments, and Bengali-language support, whenbd different. Millions of Bangladeshi gamers log in to whenbd every day because they know — winnings are paid out, and support is always there when you need it.

Our FAQ section is built to answer the questions real users actually ask. Deposit Not Received — this is something almost everyone goes through at some point. I don't understand the bonus terms — this is perfectly normal. whenbd wants you to play with a full understanding of how everything works.

For questions not answered here, reach out to our Help Centre Available, with live chat, email, and phone support in Bengali — from 8 AM to midnight. For urgent matters, 24/7 support is also available.

Responsible Gaming our top priority. whenbd offers deposit limits, time limits, and self-exclusion options. To learn more, Responsible Gaming Go to page.

Why Choose whenbd

Whenbd's 6 Unique Advantages

More than just an FAQ — whenbd is a complete gaming experience.

Instant Deposit
Deposit instantly with bKash, Nagad, or Rocket. No waiting — play as soon as funds arrive.
5 seconds
24/7 Support in Bengali
Live chat, email, and phone support in Bengali — we're here for you whenever you need us.
Always
100% Welcome Bonus
100% bonus on your first deposit — up to ৳10,000. Start enjoying extra rewards from the moment you register.
Instant
SSL-Secured Platform
Secured with 256-bit SSL encryption — your data and funds are completely safe.
Encrypted
Mobile App
The whenbd app is free on Android and iOS. Play from anywhere, anytime.
Free
150+ game options
From slots to Live Casino, cricket to football — all in one account.
150+
Quick Help

And how to get help?

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Chat with our support team directly in Bengali.
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Read detailed guides and tutorials in Bengali.
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View all bonuses and offers in one place.
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